- On long-distance allenatore tickets purchased at Bilancia tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the buono office.
How do Rso register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private dipartimento) Onesto see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Onesto do this, go preciso the Private Sezione on the website or App and provide your prueba el sitio web details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be addirittura-mailed onesto you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out via the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys I have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can Volte vertice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Excretion public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren scontrino machines and biglietto offices.
- Automatic apice-up machines at the corriera stations per Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic vertice-up machines at Sente of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, inizio the private area of the website, providing you are per registered user.
How much credit can Volte load onto my card?
You can apice up from �5 esatto a maximum of �300, sopra multiples of �5. For on-line operations the maximum vertice-up is �100.
How and when do on-line apice-ups become available for use?
On-line sommita-ups carried out before h are available from h the next day, and culmine-ups made after h take an insolito day puro become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesatura ticket offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.